What can I do if my GTA VI preload stalls?
On PS5, try pausing and resuming the download. Check that the console has enough free space.
If your GTA VI preload stalls on PS5, first pause it and resume it in Downloads/Uploads in the control center.
If that does not help, PlayStation suggests working through these steps:
- Cancel and delete the download, then start it again from your Game Library.
- Check the PlayStation status page and wait if it shows service alerts.
- Update your console’s system software.
- Compare the free space under Settings and Storage with the size shown under View Product. You need at least 212 GB.
- Test your connection under Settings, Network and Connection Status.
- If a padlock icon shows, check you are signed in to the account that bought the game, then restore licenses.
As a last step, you can start the console in Safe Mode and choose Clear Cache and Rebuild Database.
On Xbox, the same basic checks help: free space, a working connection and the right account. We could not find Xbox steps specific to GTA VI.