Can I cancel my GTA VI preorder?
Check with the store or retailer you bought it from. A PlayStation Store preload can affect refund eligibility.
You can usually cancel a GTA VI preorder, but the rules depend on where you bought it and whether you have already downloaded it.
On the PlayStation Store, a preorder placed more than 14 days before release can be refunded before launch, as long as the main game has not been downloaded. Once the preload has started, that refund is no longer available. For later preorders, the request must come within 14 days of purchase, again without a download. Because the preload opened on November 10, check your download status first.
To request a refund on PS5:
- Open your order details and select the transaction.
- Choose Request Refund and follow the steps on screen.
If you cancel, preorder bonus content stops working. Refunds usually go back to your original payment method and can take several weeks.
For Xbox, a boxed copy or another shop, contact the seller and check its terms. We could not verify Xbox’s preorder rules.