Get a stalled GTA VI download moving again
Work through the fixes for a stuck GTA VI preload in order, from a quick pause to a database rebuild, and know when to ask for help.
This guide is for players whose GTA VI preload has stopped, stays at the same percentage or will not start. At the end, you will have tried the fixes in a sensible order and know where to turn if none of them work. Most steps come from PlayStation’s own advice. For Xbox we found no steps specific to GTA VI, so the Xbox notes stay general.
Pause and resume the download
Start with the simplest fix.
- On PS5, open the control center and go to Downloads/Uploads.
- Pause the GTA VI download, wait a moment, then resume it.
On Xbox, open the queue in My games & apps and check whether the download is paused or waiting.
Check space, connection and account
Many stalls come from one of these three things.
- Free space: on PS5, compare what you have under Settings and Storage with the size shown under View Product. You need at least 212 GB. On Xbox, look at Settings, then System and Storage devices.
- Connection: on PS5, test it under Settings, Network and Connection Status. On Xbox, use the network settings to test the connection.
- Account: make sure you are signed in to the account that bought the game or redeemed the code. On PS5, if a padlock icon shows on the game, check the account, then restore licenses in the console settings.
Check for service problems and updates
- Look at the PlayStation or Xbox status page. If it shows service alerts, wait until they clear.
- Update your console’s system software, then try the download again.
Delete and restart the download
If the download is still stuck, cancel it and delete what has downloaded so far. Then start it again from your Game Library. This means downloading from zero, so allow plenty of time before launch.
Rebuild the database as a last step
On PS5, start the console in Safe Mode and choose Clear Cache and Rebuild Database. Follow PlayStation’s instructions on screen and do not switch the console off during this step. Keep it for last, after everything above has failed.
Contact support when nothing works
- For problems with the purchase, your code, the store or your console account, contact PlayStation or Xbox support.
- For problems with the game itself, use Rockstar’s GTA VI help hub, which has a request form and links for both consoles.
Note which steps you already tried. It saves time when you describe the problem.
If something is still unclear
Read our answers on a stalled preload, on preloading in general, on storage space and on where to report bugs and get help.